Technical Writing

First Consulting technical writers are in-demand professionals because they have demonstrated their business knowledge, people skills and software abilities to deliver quality, cost-effective documentation to our clients. Our technical writers are experienced in Information Mapping™, a research-based method for creating high-quality structured content, which makes complex information easy to access, understand and use.

We are well positioned to coordinate all of your documentation needs through a dedicated project manager. Working with you, we will define needs, establish deadlines and assign the appropriate resources to create high quality, cost effective documentation on time and within budget.

We offer these technical communication solutions:
Documentation Analysis
  • Review existing documentation to conduct a gap analysis that identifies areas needing new documentation.
  • Conduct group and one-on-one sessions to validate the accuracy of written procedures.
  • Participate in brainstorming sessions.
Business Policies, Standards and Procedures
  • Interview subject matter experts to understand specific business processes.
  • Quickly comprehend complex business and system processes.
  • Create clear, concise step-action procedures.
  • Produce quick reference guides.
  • Create ISO certification documentation compliancy.
Document Management
  • Make recommendations to expedite the existing approval process.
  • Structure an entire system for creating, reviewing, approving, publishing, revising, and obsoleting documents.
  • Create online or hard copy training materials.
  • Conduct training sessions.
Our consultants have experience producing these types of documents:
  • Design specifications and requirements docs
  • Hardware and software manuals
  • Templates and style guides
  • System administration guides
  • Implementation guides
  • Business policies, standards and procedures
  • Quick Reference Guides
  • Training materials
Our consultants have experience using these software tools:
  • Microsoft Word, PowerPoint, Access, Excel, Project, Visio, Visual Basic
  • Adobe Framemaker, Framemaker + SGML, Pagemaker, Acrobat, Macromedia, Dreamweaver, Shockwave
  • Darwin Information Typing Architecture (DITA)
  • TeamFlow
  • Javascript
  • EMC2 Documentum
  • SnagIt, Full Shot, Gadwin

For more information on how we can assist you on your project, please contact Art Roberts at (585) 387-0302.

"The First Consulting technical writers raised the bar for our company with the quality of the documentation and their exceptional people skills. "
Executive Director Information Services Division, electric utility services

First Consulting, Inc. attracts, recruits and retains top professionals in their field.

First Consulting will provide proven senior level consultants capable of working as part of an integrated team or working independently to deliver the highest quality consulting support and system development.


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