Instructional Design

First Consulting, Inc. has a proven record of developing customized training designed to meet the specific challenges of an organization.

Our instructional design model focuses on:
  • Analysis of the audience and organizational goals.
  • Design of content and media, sequence of instructional events, and performance objectives.
  • Development of strategies, review and production of materials, and the initial pilot.
  • Implementation that includes marketing, scheduling/registration of participants, and train-the-trainer.
  • Evaluation of specific goals, collection mechanisms, data analysis and problem solving.
The training specialists at First Consulting create many different types of custom training courses:
  • Instructor-led courses with your trainers or ours
  • Custom e-learning programs with Intranet delivery
  • Self-study materials – manuals, tutorials, workbooks
  • Blended learning—a training solution that uses multiple delivery formats
Industry Expertise
  • Instructor –led training developed for a major financial institution that underwent global changes in business processes.
  • Intranet delivery of training that coordinated with SAP implementation at a major manufacturing company.
  • System simulations and online courses to train sales agent in creating quotes, placing orders, and monitoring order status on an enterprise-wide implantation of Oracle at a Fortune 100 company.
  • Business Process Procedures for a major municipality to support ERP go-live training.
  • Blended-learning solution developed for a global pharmaceutical company to prepare for their company-wide SAP implementation.
    • Additional writing support to integrate business process and QA documentation were provided and integrated with the training solution.
    • Development and content created within strict, regulated documentation guidelines.
  • Ongoing support for a global leader in the medical manufacturing industry to provide documentation and learning solutions.

Our consultants have experience using these software tools:
  • Darwin Information Typing Architecture (DITA) authoring
  • Microsoft Word, PowerPoint, Access, Excel, Project, Visio, Visual Basic, Publisher, OneNote
  • TeamFlow
  • Adobe Framemaker, Framemaker + SGML, Pagemaker, Acrobat, Acrobat Pro, Macromedia, Dreamweaver, Shockwave, Illustrator, Photoshop, Flash, InDesign
  • Javascript
  • EMC2 Documentum
  • SnagIt, Full Shot
  • Articulate

For more information on how we can assist you on your project, please contact Art Roberts at (585) 387-0302.

"The First Consultant was always sharing new and effective ways to assist the learning process."
eLearning Manager, global manufacturer

First Consulting, Inc. attracts, recruits and retains top professionals in their field.


First Consulting will provide proven senior level consultants capable of working as part of an integrated team or working independently to deliver the highest quality consulting support and system development.


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